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Spandita Sarmah

UX Research · Accessibility & Inclusion

Hi, I’m Spandita.
I ask people how they experience the world.

I’m a UX researcher and an artist.

View selected work About me
One of my paintings: a glowing white doorway set into thick strokes of red, orange, and blue, with pale steps leading up to it through dark green.

What I do

I study how people actually use technology, especially the people it usually leaves out, and turn what I find into decisions teams can act on.

  • Accessibility research at Google
  • Generative AI research at T-Mobile for Business
  • Foreword to Inclusive Design for a Digital World
  • Accessible art thesis, NYU Ability Project

Work

Selected work

Research across AI, accessibility, and inclusion, plus the tools I built to do it.

  1. Generative AI · Enterprise

    Help Me Think, Not Decide for Me

    Eleven interviews with the people who sign for business wireless, on how they want AI to help them choose a provider and where they still want a person.

    Methods

    • Discovery interviews
    • Thematic analysis
    • AI & trust
    Read the case study: Help Me Think, Not Decide for Me

  2. UX Research · B2B

    They Don't Shop by Company Size

    A multi-round research program that moved a product from segmenting buyers by company size to organizing around what they actually need.

    Methods

    • Multi-round program
    • Concept & usability testing
    • Competitive review
    Read the case study: They Don't Shop by Company Size

  4. AI tools for research

    Automate the Busywork, Not the Judgment

    An AI-assisted tool I built that made large-scale chat research possible, and the customer insight it surfaced that changed messaging company-wide.

    Methods

    • Chat analysis at scale
    • Tool building
    • Prototyping
    Read the case study: Automate the Busywork, Not the Judgment
Spandita smiling outdoors beside an autumn tree, holding up one of her paintings: vertical strokes of red, orange, and yellow with dark, bird-like shapes.

About

I’m an artist who loves research.

When I moved to the US, I brought forty of my paintings with me. Painting taught me that how someone perceives something is rarely what you’d expect, so I started asking questions. That curiosity became a research career, focused on accessibility and inclusion.

I’m fluent in seven languages, and I love learning new ones.

When we design for the people technology leaves out, the experience gets better for everyone.
More about meSee the paintings
  • Painting of small red buildings with glowing yellow windows scattered across a textured green field, each cluster tied to the next by a winding dark red thread.
  • Painting of a woman with long brown hair and a blank pink face, with gray clouds drifting across her face and around her, against a deep blue background.
  • Abstract painting of a glowing white doorway set into thick strokes of red, orange, and blue, with pale steps leading up to it through dark green.
  • Painting of a crowd of faceless figures seen from behind, rough reddish-brown shapes against a blazing yellow and orange background.
  • Painting of choppy teal waves under a sky streaked with red, yellow, and orange, with a tiny red hot air balloon floating above the water.
  • Painting of a woman with a large cloud of curly dark hair, only half her face showing at the left edge, with a monarch butterfly resting on her shoulder against a bright blue background.
  • Painting of a red and orange sky swirling around a dark sun, above layers of white-edged waves rolling onto an orange beach.
  • Watercolor of sunlight breaking through a forest of tall, thin trees, with rays falling across green undergrowth and a path leading into the woods.
  • Painting of a dark blue field of small white flowers under a pink and yellow sky that bursts outward from a single glowing point on the horizon.
  • Watercolor of a sunset over the sea in horizontal bands of blue, pink, orange, and yellow, with a path of sparkling light reflected on the water.
  • Watercolor of a pink beach seen from above, dotted with tiny figures and colorful umbrellas, where foamy turquoise waves roll in.
  • Watercolor of a mermaid seen from behind, her long hair blowing across a golden sky as she rises through layers of turquoise waves, her tail outlined beneath the water.

Say hello

Let’s design for everybody.

Open to research roles, consulting, and talks. I’m also happy to just chat about accessibility, art, languages, or anything else.

spanditasarmah@gmail.comLinkedIn (opens in a new tab)