UX Research · Accessibility & Inclusion
I am Spandita Sarmah, a researcher and artist. I study how people actually use technology, especially the people it usually leaves out, and turn what I find into decisions teams can act on.
Accessibility research
T-Mobile
Generative AI research
NYU
Ability Project, accessible art thesis
Foreword
Inclusive Design for a Digital World
Research across AI, accessibility, and inclusion
Generative AI · Enterprise
Eleven interviews with the people who sign for business wireless, on how they want AI to help them choose a provider and where they still want a person.
UX Research · B2B
A multi-round research program that moved a product from segmenting buyers by company size to organizing around what they actually need.
Accessibility · Art
Turning one painting into many ways in, so people with different abilities can reach the same work.
AI tools for research
An AI-assisted tool I built that made large-scale chat research possible, and the customer insight it surfaced that changed messaging company-wide.
AI tools for research
A social-listening tool that brings unmoderated customer voice into research, and includes people who would never answer a survey.
When I moved to the US, I brought forty of my paintings with me. Art taught me that how someone sees their own work is rarely what you would guess, and the only way to know is to ask. That instinct became a research career, focused on accessibility and inclusion.
When we design for the people technology leaves out, the experience gets better for everyone.
Available for research roles, consulting, talks, and conversations about accessible art.